Refund policy

Thank you so much for supporting our small business! We carefully curate our Korean skincare to make sure everything arrives fresh, authentic, and ready to love ✨

To keep things fair and hygienic for everyone, please review our policy below before making a purchase.

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**Returns**

We happily accept returns within 7 days of delivery

To be eligible:

* Items must be unused, unopened, and in their original packaging
* Products must be in the same condition as received
* Proof of purchase is required

For safety and hygiene reasons, we’re unable to accept returns on opened or used skincare products

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**Restocking Fee**

Approved returns will have a 15% restocking fee deducted. This helps us cover handling and ensures we can continue offering high-quality products at fair prices 💕

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**Return Shipping**

Customers are responsible for return shipping costs, unless the wrong item was sent.

We recommend using a tracked shipping method, as we’re unable to guarantee returns lost in transit.

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**Damaged or Incorrect Items**

Oh no—we’re so sorry if something isn’t right! 🥺

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging.

We’ll carefully review each case and determine the appropriate resolution. Approval is not guaranteed, but we’ll always do our best to be fair 🤍

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**Refunds & Store Credit**

Once your return is received and inspected, we’ll notify you of the outcome.

* Approved returns are usually issued as store credit
* Refunds to your original payment method may be granted at our discretion

If approved, please allow 5–10 business days for processing.

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**Exchanges**

We don’t offer direct exchanges at this time. If you’d like a different item, you’re always welcome to place a new order 💫

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**Final Sale**

All sale items, promotional items, and gift cards are final sale and cannot be returned or refunded.

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**Policy Notes**

To keep things fair for everyone, we reserve the right to refuse any return, refund, or store credit request that doesn’t meet our policy or shows signs of misuse, tampering, or abuse.

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**Need Help?**

We’re always happy to help!
Please reach out to us Here:
Contact Us 💌

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By placing an order, you agree to this policy.